01. Privacy Statement

1.1. Ensuring the privacy and protection of our clients’ personal and financial data, as well as that of website visitors, is a top priority. This Privacy Statement explains how we gather and secure your information. By creating an account or using our website, you consent to the collection and use of your personal information as outlined in this privacy statement.

1.2. In accordance with the Data Protection Acts, 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).

02. Collection of Personal Information

2.1. We collect the necessary information to open an account, conduct business effectively, and protect your assets and privacy. This involves gathering details that help us understand your needs and preferences.

2.2. The information collected directly from you includes your name, mailing address, phone number, email address, and identification details. We also collect demographic data, such as your birth date, education, occupation, etc., when opening an account. Additionally, we assess your trading experience, annual income, and estimated net worth to evaluate your financial situation.

03. Usage of Personal Information

We use your personal information only to provide quality service and maintain security. For example, your information may be used to verify your identity and contact details, create and manage your trading account, issue an account number and secure password, track your account activity, and send you relevant account updates. This helps us enhance our services, customize your browsing experience, and inform you about additional products, services, or promotions that may interest you.

04. Our Affiliates and Partners

We may share information with our affiliates if it is necessary to provide the product or service you have requested or to offer you the opportunity to participate in the products or services provided by our affiliates. Additionally, we may form partnerships and collaborations, including joint marketing agreements, with other companies that offer high-quality products and services that could benefit our clients. In order to ensure these products and services meet your needs and are provided in a useful and relevant way, we may share some information with our partners, affiliates, and alliances. This helps them better understand which offers are most appropriate for you. The use of your personal information is limited to the purposes specified in our relationship with the partner or affiliate.

05. Non-Affiliated Third Parties

5.1. We do not sell, license, lease, or otherwise share your personal information with any third party except as described below.

5.2. We may disclose your personal information to third parties when required by law, including regulatory, law enforcement, or other government authorities, or when necessary to protect our rights or property.

5.3. To improve our services, we may engage third-party businesses to assist with certain internal functions, such as account processing, order fulfillment, client service, client satisfaction surveys, or other relevant support services. Information we collect from you may also be transferred to, and stored in, locations outside the European Economic Area (EEA), including the United States. It may also be processed by staff working outside the EEA, either for us or for one of our suppliers. We may also share client information with a third party to help analyze and identify client needs and notify clients of relevant products and services. The use of shared information is strictly limited to the performance of the requested task and for no other purposes. All third parties with whom we share personal information are required to protect it in a manner similar to how we safeguard your data.

06. Security

6.1. All the information you provide is stored on secure servers. Any payment transactions will be encrypted using SSL technology. If you are given (or choose) a password to access certain parts of our website, you are responsible for keeping it confidential and we advise you not to share it with anyone.

6.2. Although we will take all possible measures to protect your personal data, the transmission of information over the Internet is not fully secure. We cannot guarantee the security of any data transmitted to our website, and any transmission is at your own risk. Once we receive your information, we implement strict procedures and security measures to prevent unauthorized access.

07. Limitation of Responsibility

If you choose to purchase products or services from another company, any personal information you provide to that company will no longer be governed by our Privacy Statement. We are not responsible for the privacy practices or content of external sites that we link to, and we have no control over how they use or protect your information. When you visit a co-branded or linked website, you may be asked to provide personal details. Please be aware that the information you share will be sent to a third party, and you should review their privacy policy to understand how they handle your data.

08. Marketing

8.1. We may use your personal information to send you details about our products and services that could be of interest to you. We or our agents may contact you via mail or phone for this purpose.

8.2. If you are an existing customer, we will only contact you electronically (via email, voicemail, or SMS) with information about products and services similar to those you previously purchased from us.

8.3. If you prefer not to receive marketing communications from us, please select the relevant options when we collect your marketing preferences. You can change your preferences at any time by contacting a Client Services representative. An opt-out request made by one account holder of a joint account will apply to all account holders. Opting out must be done separately for each account you hold with us.

09. Use of “Cookies”

9.1. We use cookies to help secure your trading activities and improve the performance of our website. (Cookies are small text files sent from the website server to your computer.) The cookies we use do not contain any personal, account, or password information. They simply allow the site to recognize that a page request is coming from someone who has already logged in.

9.2. We may share website usage information with trusted advertising companies to target our online banner ads on this site and others. To do this, we may use pixel tags (also known as clear gifs or web beacons) to track the pages you have visited. The information collected through these pixel tags is anonymous and not personally identifiable.

10. Your Rights

You have the right to request a copy of the personal information we hold about you. We may charge a fee for this request, which will not exceed €5.00. Additionally, you have the right to access your data, correct any inaccuracies, object to the use of your data, and request that specific uses of your data be blocked. To exercise these rights, please submit a written request to BlackRock Advisors Limited.

11. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. When we make changes, the updated Privacy Statement will be posted promptly on our website, along with a notice informing you of the changes. By continuing to use our website, you accept the updated Privacy Statement. Any disputes related to our Privacy Statement are subject to this notice and our Customer Agreement. We encourage you to periodically review this policy so you are aware of what information we collect, how we use it, and to whom we disclose it. If you have any questions not addressed by this statement, please contact a Client Services representative.

Refund and Cancellation Policy:

The company automatically covers trades based on a mathematical calculation of exposure. The company reserves the right to cancel any trade made outside of this automatic calculation for any reason, regardless of type or position. Arbitrage or scalping trading methods are not allowed and will be considered illegal transactions.

Refund Example:

Clients are entitled to a full refund of unused funds. However, if a client loses funds, no refund will be issued, and the company will not be held responsible. To receive a refund, the client must submit complete KYC documents. Once the documents are verified, the company will process the refund to the original deposit method within 7 days, excluding any transfer fees.